Welcome to our service. These terms of service ("Terms") apply to your access to and use of our website, products, and services ("Service"). Please read these Terms carefully before using our Service.
Acceptance of Terms
By accessing and using our Service, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our Service.
Use of Service
Our Service is provided for your personal, non-commercial use only. You may not use our Service for any illegal or unauthorized purpose. You agree to comply with all applicable laws and regulations when using our Service.
User Account
To use certain features of our Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Payment
Certain features of our Service may require payment of fees. You agree to pay all fees and charges associated with your use of our Service. All payments are non-refundable.
Intellectual Property
All content on our Service, including but not limited to text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or display any content on our Service without our prior written consent.
Disclaimer of Warranties
Our Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the availability, reliability, or accuracy of our Service.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Service, whether or not we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, liabilities, costs, and expenses arising out of or in connection with your use of our Service.
Modifications to Terms
We reserve the right to modify these Terms at any time without prior notice. Your continued use of our Service after any such modification constitutes your acceptance of the modified Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of [insert state or country].
Dispute Resolution
Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of our Service.
SERVICES
1.1. Use of Software
Quiver will provide the client with a limited license to use the Software for the duration of this Agreement. The source code of the software will remain the property and exclusive availability of Quiver, which will retain ownership of any right associated with commercial exploitation of the developed Software and of its parts.
1.2. Storage and Handling Services
Quiver will ensure the correct handling of the products in the warehouse until the delivery to the final customer. Quiver is free to adopt the most appropriate solutions to store, handle and manage the goods in accordance with the commitments made to the Client. All operations will be performed in covered warehouses. The Client will provide Quiver with all the useful information for a correct preservation and storage of the delivered goods, declaring that no dangerous, valuable, radioactive, destined to terrorist activity goods, or any kind of waste will be delivered in any case. It is excluded any liability of Quiver for accident, force majeure, or injury resulting from the Client’s incorrect or reticent information or from the characteristics of the given product. Quiver will not be responsible if it communicates any defects to the Client within three days from receiving the goods. Handling of goods inside the warehouse is the exclusive responsibility of Quiver or its contractors.
1.3. Logistic Services
Quiver will provide logistic services aimed at delivering the goods managed on the Software to the customers. Quiver will provide the preparation of the orders of the stored goods submitted by the Client in order to meet the different supply needs. Quiver will provide such service by using couriers or other entitled carriers.
1.4. Call Center Services
Quiver will provide the client with the call center services, including but not limited to, outgoing calls to all of the client’s leads to confirm their online orders, and customer support through Email, Whatsapp, or incoming calls. If an upsell is confirmed, an additional charge will be applied. All the calls will be made from a specific phone number to the client.
1.5. Intellectual Property
Quiver will give the Client only the use licence of the Software, only for the duration of this Agreement.
ACCESS MODALITIES TO THE SERVICES PROVIDED BY THE SOFTWARE
The services are understood to be provided solely as a result of issuing the access and credentials permit by e-mail at the email address indicated in the Agreement. The Client will access the service using the URLs, the User ID and Password received in accordance with procedures laid down by Quiver. From the first access, the Client assumes all liability for the use of the service and for input data in the archives. The Client is obliged to keep Password and User ID confidentially; they are personal, non-transferable, and usable only to access the purchased services. The Client guarantees to put in place any security measure necessary to avoid any undue access to the service to unauthorized third parties, remaining solely responsible for any event, theft, lost User ID and Password, and subsequent loss of secrecy of the codes themselves.
FEES AND PAYMENT
The fees of the provided services are those indicated in the table included in the Commercial Proposal annexed to this Agreement as Annex C. Quiver reserves the right to change the above rates upon notice to the Client, which will have the right to terminate the Agreement within 15 days of receipt of the above notice. Quiver’s invoices will be issued
This agreement outlines the terms and conditions between Quiver and the Client regarding storage and logistics services. The agreement covers various aspects, such as breach of confidentiality obligations, compliance with tax regulations, sub-contracting, insurance, communication, and requested documentation.
If Quiver defaults on the agreement, the Client can send a warning to fulfil the terms within 15 days. If Quiver fails to comply, the article 1454 of the Civil Code applies. Quiver reserves the right to unilaterally modify the contractual conditions and must communicate the changes in writing to the Client with a notice of at least 30 days. If the Client disagrees with the modifications, they have the right to withdraw from the contract within 30 days of the communication.
Quiver may subcontract services or parts to third parties. Both parties agree to maintain confidentiality on data and information relating to each other and undertake to use acquired data and information exclusively for the purposes related to the execution of the agreement. Quiver does not provide any legal or fiscal consultancy service, and the Client is responsible for complying with all fiscal and tax obligations provided for by Italian and EU tax legislation.
Quiver must maintain insurance to cover fire risks of goods and third-party liability. All communications relating to the agreement must be sent in writing to the email addresses listed in the subject of the contract. The Client must provide Quiver with all documentation proving the clearance of customs duties upon request.
If any provision of this agreement is deemed null, void or ineffective, it will not result in the nullity, viability, or ineffectiveness of the remaining provisions of the agreement. This agreement is governed by Italian law, and all disputes arising from and/or related to this agreement shall be submitted to the exclusive jurisdiction of the Court of Rome. The agreement contains two annexes, one outlining the performance of storage and logistics services, and the other being the commercial proposal of Quiver.