We understand that sometimes our clients may need to request a refund. However, please note that we can only process refunds in certain situations.
First and foremost, we can only issue refunds if you have not yet exported or sold any products using our service. Once an order has been shipped, we cannot provide a refund for that order. We encourage our clients to carefully review their orders and make sure they are correct before proceeding with the shipment.
If you need to request a refund, please reach out to our customer support team. We will review your request and determine whether a refund is appropriate based on the circumstances. If we determine that a refund is appropriate, we will process the refund as soon as possible. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment processor.
We do not offer refunds for any fees or charges associated with our service, including but not limited to storage fees, handling fees, or monthly subscription fees. We encourage our clients to carefully review our pricing and fee structure before signing up for our service.
In the event that we are unable to provide our service due to circumstances beyond our control, such as natural disasters or technical failures, we will work with our clients to provide alternative solutions or a refund for any prepaid fees. However, we cannot be held responsible for any losses or damages incurred as a result of our inability to provide our service.
We strive to provide the best possible service to our clients, and we are committed to ensuring that our refund policy is fair and transparent. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.